Travel IT Applications & ERP

Deputy Manager / Manager - IT (Technology & CRM)

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Grade: FTE2/FTE3
Max. Age: FTE2 - 32 years 2. FTE3 - 37 years Mumbai

Job Description

• Manage and implement IT OPEX/CAPEX budget for the Business Unit

• ERP Implementation for Holiday business - Maintenance and Continuous Improvements of the same (Act as process owner/lead/SPOC)

• Leading any other application/tool development initiative(s) for the vertical as may be required (CRM, BI, AI)

• Manage ITIS for the Business Unit in coordination with Corporate IT

• Tracking and Prompt Resolution of IT application related issues

• Design and development of MIS and Analytical Reports in ERP

• Contract Management and SLA (Service Level Agreement) Monitoring with Service Providers

• Documentation of Applications under control

Minimum Qualification

1. MTM or Equivalent/ MBA/ Graduate Engineer

2. Graduate may also be considered

Minimum Experience

1. FTE2 - 3 years for MTM or Equivalent/ MBA/ Graduate Engineer; 6 years for Graduates

2. FTE3 - 5 years for MTM or Equivalent/ MBA/ Graduate Engineer; 8 years for Graduates