Operations & Contracting (MICE)

Sr. / Chief Manager - Operations & Contracting (MICE)

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Grade: FTE4/FTE5
Max. Age: FTE4 - 40 years FTE5 - 45 years Mumbai

Job Description

• Day to day Operational supervising of tours

• Making itineraries and costing for groups and following an enquiry from quote through to booking by ensuring relevant business processes are followed.

• Monitoring all the communication of the team with the customers (sales staff and DMC's)

• Operating groups within the stipulated budgets to enhance profitability and optimize revenues

• Co-ordinating with the airline team and ensuring tickets are issued on time within the given budgets

• Communicating with the overseas DMC's on a day - to - day basis and also ensuring the team sends out correct rooming lists, and other details to the ground operator.

• Ensuring all cancellation deadlines are adhered to and checking all the documents handed over to the clients

• Preparing correct terms and expense sheet for the tour managers and checking all the documents handed over to the tour managers

• Co-ordinating on a daily basis with tour managers while on tour in regard to operational issues

• Monitoring the working of the team and ensuring timely and accurate solutions are given to the sales team in order to close sales

• Ensuring accurate remittances are made to overseas suppliers on time

• Preparing comparison charts with competition products and handing over the same to the sales team

• Mentoring, training, developing teammates for career progression and learning

• Analysing the team performance and guiding them to improve their efficiency

Minimum Qualification

1. MTM or Equivalent/ MBA/ Graduate Engineer

2. Graduate may also be considered

Minimum Experience

1. FTE4 - 7 years for MTM or Equivalent/ MBA/ Graduate Engineer; 10 years for Graduates

2. FTE5 - 9 years for MTM or Equivalent/ MBA/ Graduate Engineer; 12 years for Graduates

Assistant / Deputy Manager - Operations & Contracting (MICE)

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Grade: FTE1/FTE2
Max. Age: FTE1 - 27 years FTE2 - 32 years Mumbai

Job Description

• Day to day Operational supervising of tours

• Making itineraries and costing for groups and following an enquiry from quote through to booking by ensuring relevant business processes are followed.

• Monitoring all the communication of the team with the customers (sales staff and DMC's)

• Operating groups within the stipulated budgets to enhance profitability and optimize revenues

• Co-ordinating with the airline team and ensuring tickets are issued on time within the given budgets

• Communicating with the overseas DMC's on a day - to - day basis and also ensuring the team sends out correct rooming lists, and other details to the ground operator.

• Ensuring all cancellation deadlines are adhered to and checking all the documents handed over to the clients

• Preparing correct terms and expense sheet for the tour managers and checking all the documents handed over to the tour managers

• Co-ordinating on a daily basis with tour managers while on tour in regard to operational issues

• Monitoring the working of the team and ensuring timely and accurate solutions are given to the sales team in order to close sales

• Ensuring accurate remittances are made to overseas suppliers on time

• Preparing comparison charts with competition products and handing over the same to the sales team

• Mentoring, training, developing teammates for career progression and learning

• Analysing the team performance and guiding them to improve their efficiency

Minimum Qualification

1. MTM or Equivalent/ MBA/ Graduate Engineer

2. Graduate may also be considered

Minimum Experience

1. FTE1 - 1  year for MTM or Equivalent/ MBA/ Graduate Engineer; 4 years for Graduates

2. FTE2 - 3 year for MTM or Equivalent/ MBA/ Graduate Engineer; 6 years for Graduates